7j778 Privacy Policy — How We Handle Your Personal Data

7j778 operates the online betting and casino platform accessible at 7j778.io and all associated sub-domains and mobile interfaces (collectively, the "Platform"). This Privacy Policy sets out how 7j778 collects, processes, stores, shares and protects personal data in connection with your use of the Platform and its Services.

7j778 is committed to handling personal data responsibly and transparently. We collect only the information that is necessary to deliver our Services, comply with applicable obligations and maintain the security and integrity of the Platform. We do not sell your personal data to third parties for marketing purposes.

This Privacy Policy should be read alongside the 7j778 Terms & Conditions and Responsible Gaming Policy, both of which are published on the Platform and incorporated herein by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data handling, the provisions of this Privacy Policy shall govern.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or operational requirements. The most current version will always be published at 7j778.io/privacy-policy, with the effective date noted at the top of the document.

7j778 collects two broad categories of personal data: information you provide directly to us, and information collected automatically through your use of the Platform.

2.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, gender, residential address, email address and mobile phone number provided when creating a 7j778 account.
• Identity verification documents: Government-issued photo identification (such as a National ID card or passport), proof of address and, where applicable, source-of-funds documentation submitted as part of the KYC (Know Your Customer) process.
• Payment information: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) and card details (card number, expiry date) provided when making deposits or withdrawals. Note that full card numbers are never stored on 7j778 servers — card transactions are processed by PCI-DSS compliant payment processors.
• Support communications: The content of messages, emails and chat transcripts submitted to the 7j778 support team, including any personal information you choose to include.
• Self-exclusion and responsible gaming requests: Data submitted when applying for deposit limits, session time reminders, reality checks or self-exclusion through the account dashboard.

2.2 Data Collected Automatically

• Device and technical data: IP address, browser type, browser version, operating system, device model, screen resolution and time zone setting.
• Usage data: Pages visited on the Platform, duration of visits, links clicked, game sessions initiated, bet history, deposit and withdrawal transaction records, and search queries entered within the Platform.
• Location data: Approximate geographic location derived from your IP address. We use this to apply jurisdiction-based access controls and to deliver locally relevant content. We do not collect precise GPS-level location data.
• Cookie and tracking data: Data collected via cookies and similar tracking technologies as described in Section 8 of this Privacy Policy.

7j778 collects personal data through the following channels and methods:

• Direct interactions: When you register an account, complete the KYC process, make a deposit or withdrawal, place a bet, contact support, or submit any form on the Platform.
• Automated technologies: When you browse or use the Platform, our servers automatically record technical and usage data including your IP address, session activity and interaction patterns. Cookies and similar technologies are used to collect certain categories of this data — see Section 8 for full details.
• Third-party payment providers: When you complete a deposit or withdrawal transaction via bKash, Nagad, Rocket, Upay, Visa or Mastercard, the relevant payment provider shares transaction confirmation data and, where required for fraud prevention, identity verification data with 7j778.
• Identity verification partners: Where 7j778 uses a third-party KYC verification service to verify the authenticity of identity documents submitted by users, that provider will share the outcome of the verification process (and associated data) with 7j778.
• Public and regulatory sources: 7j778 may receive data about users from publicly available sources or fraud-prevention and sanctions-screening databases where this is necessary to fulfil our compliance obligations.

7j778 uses the personal data it collects for the following purposes:

• Account creation and management: To set up, maintain and administer your 7j778 account, including verifying your identity and age, processing your registration information and managing your account preferences.
• Service delivery: To provide access to the betting markets, casino games, slots, Fortune Bingo and all other Services offered on the Platform, including processing bets, calculating winnings and maintaining your account balance.
• Payment processing: To process deposits and withdrawals via your chosen payment method, verify the source of funds where required, and maintain an accurate record of all financial transactions associated with your account.
• KYC and fraud prevention: To verify that you meet the minimum age requirement of 21 years, confirm the authenticity of your identity documents, detect and prevent fraudulent activity, and protect the financial integrity of the Platform.
• Responsible gaming: To monitor your gaming activity for indicators of problem gambling, apply deposit limits, session time reminders or self-exclusion as requested, and intervene proactively where our responsible gaming monitoring detects patterns of concern.
• Customer support: To respond to your support enquiries, resolve complaints, and maintain a record of support interactions for quality assurance and dispute resolution purposes.
• Platform security: To detect and respond to security threats, unauthorised access attempts, bot activity and other activities that may compromise the security of the Platform or the safety of user accounts.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, and maintain records as required by applicable law.
• Analytics and improvement: To analyse aggregated and anonymised usage data to understand how users interact with the Platform, identify areas for improvement, and develop new features and Services.
• Communications: To send you transactional communications related to your account (such as deposit confirmations, withdrawal notifications and security alerts). Promotional communications are sent only where you have not opted out of receiving them.

7j778 processes your personal data on the following legal grounds, depending on the nature and purpose of the processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and 7j778 — that is, the Terms & Conditions you accepted upon registration. This includes account management, service delivery, payment processing and the settlement of bets.
• Legal obligation: Processing that is required to comply with applicable legal and regulatory obligations, including KYC verification, AML screening, record-keeping requirements and responding to lawful requests from competent authorities.
• Legitimate interests: Processing that is necessary for the legitimate interests of 7j778, provided those interests are not overridden by your data protection rights. Legitimate interests pursued by 7j778 include fraud prevention, platform security, responsible gaming monitoring and service improvement through anonymised analytics.
• Consent: Where 7j778 relies on your consent as the legal basis for processing — for example, in relation to certain marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7j778 does not sell your personal data to third parties. We share personal data only in the circumstances described below and only to the extent necessary for the stated purpose:

• Payment processors: Personal and financial data is shared with our payment processing partners (including the operators of bKash, Nagad, Rocket, Upay, and card network providers for Visa and Mastercard transactions) to facilitate deposits and withdrawals. These partners are contractually required to handle your data securely and to use it only for payment processing purposes.
• KYC and identity verification providers: Identity documents and personal data submitted as part of the KYC process may be shared with regulated third-party identity verification services that we use to authenticate user identities and confirm age eligibility.
• Game technology providers: Certain aggregated and anonymised gameplay data is shared with game studios and platform technology providers (such as Pragmatic Play, Evolution Gaming, Spribe and similar partners) for the purpose of operating their games on the 7j778 platform and ensuring proper bet settlement.
• Fraud prevention and AML services: Personal data may be shared with specialist fraud prevention and anti-money laundering screening services where this is necessary to protect the financial integrity of the Platform and comply with our compliance obligations.
• Legal authorities: 7j778 will disclose personal data to law enforcement agencies, courts or other competent authorities where required to do so by law, court order or in response to a valid legal process. We will notify affected users of such disclosure where permitted to do so by law.
• Business transfers: In the event of a merger, acquisition, restructuring or sale of all or part of 7j778's business, personal data held by 7j778 may be transferred to the relevant successor entity, subject to the same protections described in this Privacy Policy.

7j778 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The following general retention periods apply:

• Active account data: Personal data associated with an active 7j778 account is retained for the lifetime of the account, plus a minimum period of five years following account closure. This extended post-closure retention period is maintained to comply with AML record-keeping obligations and to support the resolution of any disputes that may arise after account closure.
• KYC documentation: Identity and age verification documents submitted as part of the KYC process are retained for a minimum of five years following the date of submission or the date of account closure, whichever is later.
• Financial transaction records: Records of all deposits, withdrawals and bet settlements are retained for a minimum of five years to support AML compliance and financial audit requirements.
• Support communications: Records of support interactions, including email and chat transcripts, are retained for a minimum of two years following the date of the interaction.
• Technical and usage data: Log files and session data collected automatically are typically retained for up to 12 months from the date of collection, after which they are deleted or anonymised.

When personal data is no longer required for the purposes described above and no legal obligation requires its continued retention, 7j778 will securely delete or anonymise that data in accordance with our internal data lifecycle management procedures.

7j778 uses cookies and similar tracking technologies on the Platform to provide core functionality, maintain session security, and analyse how users interact with our Services. The following categories of cookies are used:

• Essential cookies: These cookies are strictly necessary for the Platform to function. They maintain your logged-in session, preserve account preferences, and ensure that security features operate correctly. Essential cookies cannot be disabled without impairing the functionality of the Platform.
• Functional cookies: These cookies remember choices you have made on the Platform — such as your preferred language or display settings — to provide a more personalised experience during your visit.
• Analytics cookies: 7j778 uses anonymised analytics cookies to understand aggregate user behaviour on the Platform, including which pages are visited most frequently and where users encounter difficulties. This data is used exclusively to improve the Platform and is never linked to individual user identities.
• Security cookies: These cookies support fraud detection and session integrity mechanisms, helping to identify and block suspicious activity on the Platform in real time.

You may manage your cookie preferences through the settings of your web browser. Note that disabling essential cookies may affect the availability or performance of certain Platform features, including the ability to log in and place bets. 7j778 does not use third-party advertising cookies or retargeting pixels.

7j778 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Key security measures include:

• Encryption in transit: All data transmitted between your device and the 7j778 platform is protected using 256-bit SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted during transmission.
• Encryption at rest: Sensitive personal data stored on 7j778 servers — including identity documents and financial data — is encrypted at rest using industry-standard encryption protocols.
• Access controls: Access to personal data within 7j778's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are required to complete data protection training and are bound by confidentiality obligations.
• Payment security: 7j778 does not store full card numbers on its own servers. All card payment processing is handled by PCI-DSS compliant third-party payment processors. Mobile wallet transactions via bKash, Nagad and Rocket are processed through those providers' own secure API infrastructure.
• Intrusion detection: 7j778 operates continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.
• Incident response: In the event of a personal data breach that poses a risk to your rights and interests, 7j778 will take prompt action to contain the breach and will notify affected users without undue delay.

While 7j778 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying 7j778 immediately if you suspect that your account has been compromised.

As a user of the 7j778 platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will respond within a reasonable timeframe following verification of your identity.

Please note that some of these rights are subject to limitations where retention or continued processing is required by law — for example, financial transaction records and KYC documentation must be retained for the periods specified in Section 7 regardless of any erasure request.

The 7j778 platform is strictly intended for adults aged 21 years and above. 7j778 does not knowingly collect personal data from individuals under the age of 21. The registration process includes mandatory age verification, and 7j778 reserves the right to request documentary proof of age at any stage of the account lifecycle.

If 7j778 discovers or is notified that personal data has been collected from a person under the age of 21, we will take immediate steps to close the relevant account, refund any real-money balance to the depositing payment method, and permanently delete all personal data associated with that account from our systems.

If you have reason to believe that a person under the age of 21 has registered a 7j778 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

7j778 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the Services we offer. When material changes are made, the updated Privacy Policy will be published at 7j778.io/privacy-policy with a revised effective date prominently displayed at the top of the document.

We recommend that you review this Privacy Policy periodically to stay informed about how 7j778 handles your personal data. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised terms.

Where a proposed amendment materially affects your rights or significantly changes how your data is processed, 7j778 will endeavour to provide advance notice to registered account holders via the email address associated with their account prior to the amendment taking effect.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 7j778 handles your personal data, please contact our support team using the details below. All contact details are provided as plain text and must not be treated as clickable links.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request — [Your Full Name]"
• Support availability: 24 hours a day, 7 days a week, 365 days a year
• Response time: We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days
• Coverage: 7j778 serves players across all divisions of Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur and Mymensingh

For responsible gaming concerns, please also visit our Responsible Gaming page or call the Bangladesh mental health helpline at 16789 for immediate assistance.